COVID-19: What’s Changing at MKE
At MKE Production Rental, we’re doing everything possible to keep our customers, employees, and community safe. As part of that effort, we’ve implemented a new zero-contact plan. Here’s what to expect.
Our front door is temporarily for employees only. Customers will pick up and return at our loading dock. We will not host customers or camera prep in our office during this period of social distancing. We will not help walk in customers. Please use the phone and email to place your orders, and our loading dock for all equipment pick ups and returns.
We need you to complete certain requirements electronically. After you make payment, we will send you a link to digitally sign your rental contract and upload identification.
As a precaution, we are using sanitizing wipes on all case handles and high-touch surfaces. Additionally, all equipment will be held for 72 hours before being re-rented. Early studies show that this is enough time to prevent any COVID-19 transmission between our customers.
Additionally, we have implemented
- more thorough handwashing procedures
- work-from-home options for most employees
- a non-punitive sick leave policy
- more flexible cancellation options
We have reduced our business hours and are open fewer days. Our most current hours are always available on our Google business listing.
If you prefer, delivery and/or pick up is available for any size order. We can also ship your order via FedEx or UPS. Fees vary, please check with your rental specialist for pricing.