How does renting work?

Getting started is easy, we promise.

I know what I want.  What should I do next?

Send an email to [email protected], and include:

  • Your full name
  • Phone number
  • Address
  • Date and time you’d like to pick up
  • Date and time you’d like to return
  • The items you’d like to rent

What camera/projector/microphone should I use for my project?

That depends on a lot of factors.  We suggest calling us at 414.939.3653 so one of our specialists can help.

Can I come see your place and check something out?

Since we’re a rental shop, not a retail store, you probably won’t be able to see what you’re looking for unless it’s already reserved for your rental. For complex rentals, especially cinema camera packages, we’d love to schedule a meeting. If you stop in without an appointment, you’re welcome to buy some expendables, but we may not have a person or equipment available to help you with rental questions.

Do you have camera X?

We have most of  our regular stock listed in the catalog.  If you need something that’s not listed, we can usually bring it in from a rental partner, if you can wait a few days. It’s always a good idea to ask.

I have an emergency.  How fast can you help?

The fastest way to get in touch after hours is with SMS to 414.939.3653. Sometimes we can help you immediately, and sometimes we’re sleeping. If you’re in a rush, read this information on emergency rentals and delivery, including terms and fees.

What if I break/drop/damage/lose the equipment?

Let us know right away if the equipment becomes lost or damaged.  Your rental contract makes you 100% liable for the cost to replace any equipment that you don’t return in good condition, except for reasonable wear and tear.  Any deposit you left with us will be applied to the cost to repair or replace the damaged equipment, and we may charge the credit card you have on file with us for any additional amount due.  You may also be responsible for lost rental income. That means if we would have rented the equipment to someone else in the time it takes to repair or replace it, you will need to pay for that as well.  If you have insurance, some or all of those costs may be paid by your insurer.

Why is the MKE price so high/so low?

The economy is weird right now, bro. We try to stay competitive and would love to try to beat a competitor’s quote. Usually we can, but when we can’t, remember that value is a lot more than just renting the equipment at the lowest price. We love to give our favorite customers great deals, and telling your friends about us in reviews and on social media is a great way to become our favorite!

Do you sell new or used cameras or other equipment?

We sell expendables, including gaff tape, markers, blackwrap, spray fog, and gels. We don’t sell new equipment. When we sell our used equipment, it’s usually at our annual used equipment tent sale, or on eBay. We don’t have any used cameras or other equipment available for sale in our Milwaukee store.

I want to use something, but I’ve never used it before.  Can you help?

Yes! Let us know before you pick up and we can schedule time for an introduction.  Some of this stuff can be intimidating, but once you get your hands on it, we’re sure you’ll figure it out (just like we did).  If you’d rather hire someone to set it up and run it, we can help with that, too.