Your rental contract will cover many details of your rental, but these are the general terms for working with us.
It’s always best to book your equipment early, so you know it’s available when you need it. We don’t guarantee any item will be in stock unless you’ve made a deposit payment and we have confirmed your order.
Prices posted on our website, in emails, and other places are good for items we have in stock, in our regular inventory, and subject to availability. For items we bring in from third parties (including identical items), rates may vary.
We typically don’t charge for the partial day before or after your rental, as long as you keep your appointments. The specific details of times and rates are detailed in each quote and rental contract.
To secure your rental, we require a 50% non-refundable deposit. This deposit will be applied to your rental bill. If you cancel your rental anytime between when you pay your deposit and the pickup time, you will be charged 50% of the rental charge. If you fail to appear or contact us, we will charge you for the entire rental, up to one week long, and cancel your reservation.
While you are welcome to return your rental equipment early by appointment, we do not offer credits or refunds for early rental returns.
Before you can take the equipment, we require proof of insurance and/or a security deposit and/or a major credit card at our discretion. We will let you know what is required before you arrive. Orders must be paid in full by the pick up time. We accept cash, business checks, MasterCard, Visa, Discover, and American Express. If you wanted to pay in Bitcoin or silver bars, we’d be happy to figure that out, too. For repeat customers, we can provide a Net 30 credit application upon request.
It’s our goal for you to have an awesome experience, from your first contact to your finished project. Unfortunately, from time to time, things break, files get corrupted, and even we make mistakes. If you had a bad experience with our products or employees, please contact us so we can make it right.