We prefer a week’s notice before booking a rental, but can prepare your rental equipment the same day if necessary. It’s always best to book your equipment early, so you know it’s available when you need it. Our posted prices are good for items we have in stock, in our regular inventory. For items we bring in from third parties, rates may vary.
A one-day rental is one that you pick up after 3pm on day zero, keep on day one, and return before 10am on day two. So if you wanted your one-day rental for Tuesday, you could pick it up Monday after 3pm and drop it off Wednesday by 10am. If your total rental term is less than 24 hours, your rental will also be billed as one day.
To secure your rental, we require a 50% non-refundable deposit. This deposit will be applied to your final rental bill. If your total bill is under $100, we require the full amount instead of 50%. If you cancel your rental anytime between when you secure your rental and the time of your pickup appointment, you will be charged 50% of the rental charge. If you fail to pick up your rental or contact us, you will be charged 100% of the full cost of the first week of rental, plus a $25 missed appointment fee. In addition, we may rent the equipment to another renter after two hours of not being contacted by you. While you are welcome to return your rental equipment early, by appointment, we do not offer credits or refunds for early rental returns.
Before you can take the equipment, we require proof of insurance and/or a security deposit and/or a major credit card at our discretion. You will need to pay the total amount due at the time you pick up. We accept cash, business checks, MasterCard, Visa, Discover, and American Express. If you wanted to pay in Bitcoin or silver bars, we’d be happy to figure that out, too. We occasionally extend Net 30 payment terms to business customers who have an established rental and payment track record with us. Please email us if you’re a regular customer and want to apply for Net 30 terms.
We try to always have someone in the office during our business hours, but ask that you schedule a pickup and dropoff appointment before coming by. Sometimes, we’re out of the office on deliveries, lunch, or other business. Also, your equipment rental will need some time to be prepared. We want to be sure your batteries are charged, your lenses are clean, and everything is in perfect shape!
If you are unable to be on-time for your appointment, please call or text us, (414) 939-3653. If you are more than 30 minutes late for your pickup or dropoff appointment and you don’t contact us, we reserve the right to charge you a $25 missed appointment fee. This is in addition to any forfeited deposits if you fail to pick up the equipment, or late charges if you return the equipment late.
We require all renters to sign a rental agreement that states they are responsible for repairing or replacing lost or damaged gear. This contract also lays out all the rental terms and limits our liability, and we encourage you to read it. We will attempt to bill any credit card we have on file for you in the event your account becomes delinquent or you fail to return the equipment in a timely manner. Your equipment is due before 10:00AM (Central Time) on the day specified on your rental contract, unless we agree to other terms. Equipment kept after that time will be billed any additional day(s) at the single day rate. All sales are final. The rental terms specific to you will be provided in the contract you sign when you receive the equipment.
It’s our goal for you to have an awesome experience, from your first contact to your finished project. Unfortunately, from time to time, equipment will fail, data will be corrupted, and our advice may not be as accurate as we like. If you have a bad experience with our products or employees, we encourage you to contact us so we can make it right.