How does renting work?
It’s really easy! Take a look at our getting started page.
What camera/projector/microphone should I use for my project?
That depends on a lot of factors. We suggest calling us at 414.939.3653 so one of our specialists can help.
Can I come see your place and check something out?
For now, probably not. Other than for cinema camera prep, we are not accepting visitors. We’re COVID-conscious and doing our best to keep our employees and customers safe. When we do accept guests again, visitors are received by appointment only. We want to be sure we have someone available to help you, and the right equipment available.
Do you have camera X?
We have most of our regular stock listed in the catalog. If you need something that’s not listed, we can usually bring it in from a rental partner, if you can wait a few days. It’s always a good idea to ask.
I know what I want. What should I do next?
Send an email to email@example.com, including:
- Your full name
- Phone number
- Date and time you’d like to pick up
- Date and time you’d like to return
- The items you’d like to rent
I have an emergency. How fast can you help?
The fastest way to get in touch is with SMS to 414.939.3653. Sometimes we can help you immediately, and sometimes we’re sleeping. If you’re in a rush, read this information on emergency rentals and delivery, including terms and fees.
What if I break/drop/damage/lose the equipment?
Let us know right away if the equipment becomes lost or damaged. Your rental contract makes you 100% liable for the cost to replace any equipment that you don’t return in good condition, except for reasonable wear and tear. Any deposit you left with us will be applied to the cost to repair or replace the damaged equipment, and we may charge the credit card you have on file with us for any additional amount due. You may also be responsible for lost rental income. That means if we would have rented the equipment to someone else in the time it takes to repair or replace it, you will need to pay for that as well. If you have insurance, some or all of those costs may be paid by your insurer.
Why is the MKE price so high/so low?
We try to stay competitive with other equipment rental companies in the Milwaukee area, and online. We love to be a one-stop-shop for large and small productions, and keeping our prices low is part of that. Sometimes, rental companies will list a really low price for an item, but when you look closer, you’ll see that they charge extra for “optional” parts like batteries and memory cards. If you notice our price is higher than the competition, let us know, and we’ll try to match it.
Sometimes, we have to charge a bit more for our products. In that case, we hope that supporting your local rental house is worth the couple extra bucks!
Do you sell new or used cameras or other equipment?
We sell expendables, including gaff tape, markers, blackwrap, spray fog, and gels. We don’t sell new equipment. When we sell our used equipment, it’s usually at our annual used equipment tent sale, or on eBay.
I want to use something, but I’ve never used it before. Can you help?
Yes! Let us know before you pick up and we can schedule time for an introduction. Some of this stuff can be intimidating, but once you get your hands on it, we’re sure you’ll figure it out (just like we did). If you decide you’d rather hire an operator to run it, or an AV tech to set it up, we can help with that, too.