Updated Cancellation Policies due to Coronavirus/COVID-19
At MKE Production Rental, we take the health of our community and employees seriously. We have implemented our COVID-19 response plan, and it includes some added flexibility for you, our rental customer. These policies are changing as we learn more about the situation, your terms will be specific to when you confirmed your rental.
On rentals of items we have in our regular stock, we will waive cancellation charges if the rental order is cancelled 72 or more hours before pick up. We will waive 100% of these cancellation charges if your production or event is forced to cancel or postpone because of a state or federal government health order.
On rentals of items we bring in from rental partners, we are subject to cancellation policies from other companies, so each order will be different. If you have questions about what canceling your order may cost, please check with us prior to confirming.
Items that are not cancelled before these times will be charged for the full amount of the rental, or the first seven days’ rental charge, whichever is less.
This policy is in effect for a limited time, and is likely to change as our industry continues to adapt to COVID-19. For help understanding how this temporary policy applies to your particular order, please ask your rental specialist.
Flexible cancellations are just a small part of our COVID-19 response plan. We’re all in this together, and we’re glad to do our part. Please wash your hands, #StayHome, and stay healthy!