Updated Cancellation Policies due to Coronavirus/COVID-19
At MKE Production Rental, we take the health of our community and employees seriously. We have implemented our COVID-19 response plan, and it includes some added flexibility for you, our rental customer.
On rentals of items we have in our regular stock, we will waive any cancellation charges if the rental order is cancelled 24 or more hours before pick up.
On rentals of items we bring in from rental partners, we will waive any cancellation charges if the rental order is canceled with four or more business days’ notice.
Items that are not cancelled before these times will be charged for the full amount of the rental, or the first week’s rental charge, whichever is less.
This expanded flexibility is available to all orders placed before May 1, 2020. It may be extended as the impact of the virus becomes more clear.
For help understanding how this temporary policy applies to your particular order, please ask your rental specialist.
Flexible cancellations are just part of our COVID-19 response plan. We’re all in this together and we’re glad to do our part. Please wash your hands and stay healthy!